Lauren Trylovich, a 911 dispatcher was recently nominated for the 2020 Heroes Award.
Amena Karim reached out to CBS News because she wanted to thank the 911 operator who answered her call after her sister became unresponsive. Khan and the operator, Lauren Trylovich, embraced warmly upon meeting at the city’s 911 Center – having been brought together by a chance to save a life.
It was a terrifying situation when Khan called 911 and got Lauren on the phone. Kahn told the dispatcher her sister was clammy and not moving. “Ma’am, listen to me, this is very important – somebody needs to start CPR on her right now,” Trylovich said. Karim’s sister, Rasheda Khan, became unresponsive earlier this month. Karim knew she had to act fast. “I didn’t know what to say or what to do, and you were so confident and so courageous,” Karim told Trylovich. Trylovich said after getting the required information, she was able to begin directing Karim. “We were able to then go to work, essentially, and position her sister for CPR,” Trylovich said.
“She empowered me to help my sister, but also, she was very empathetic and effective,” Karim said of Trylovich. Trylovich is a former paramedic. She has been working at the city’s Office of Emergency Management for four years – taking intense calls like Karim’s. But when asked how often she gets a call from someone who wants to thank her, Trylovich said: “Never. In my entire career here, this has never happened.”
The awards are announced in the spring.
Thank you, Lauren.